G'day Angela,
Thanks for taking the time to leave a review, though we're sorry to see it came through as a 1-star. We understand the Hang Easy isn’t for everyone, and we always do our best to make returns easy and fair, which we were more than happy to do in your case, no questions asked.
We genuinely try to support every customer with care, clarity, and respect. That’s what we offered here, and while we’re glad you were able to return the product for a refund, it’s a little disheartening to see that experience reflected with a rating like this.
As a small family-run business, we take every review to heart. They carry weight, and we always hope they reflect the full picture, including the effort we put in to do right by our customers.
Wishing you all the best,
Gav
Hang Easy