G'day Subha,
Sorry to hear your Undie Hanger gave out on you, definitely not the experience we want anyone to have. We’ve seen this happen in a very small number of units from that batch and have already fixed the issue in our next run. Nothing wrong with the materials, it had more to do with human error at the weld point. Our new batch will be one piece with no weld point.
Wish you'd flicked us a message when it broke. We would have sorted you out with a new one right away. Unfortunately, we’ve just sold out, so a replacement will have to wait until the fresh batch lands.
Appreciate the feedback and promise we’re always working to make things better.
Gav 😇